Please answer the questions below to see if your merchandise qualifies for return.
1. Is the merchandise still in brand new condition, not worn or used? If returning a video, game, DVD or CD is it still unopened and sealed inside its plastic wrap? If returning apparel, is it still plain, not customized with a name, number or badge of any kind?
2. Do you still have all the original tags, plastic wrap, box, wrench, etc. that arrived with your shipment?
3. Was the merchandise delivered to your location less than 30 days ago?
If you have answered NO to any of the questions above, please do not attempt to return your merchandise as we will not be able to process your return and cannot ship the items back to you.
If you have answered YES to ALL of the questions please follow the steps below to return your items.
1. Complete the return form on the back of your packing slip. If you have lost your return form, please complete the information below. For faster processing, enclose a copy of your confirmation email. Enclose payment if the amount of your exchange will exceed the amount of your replacement. International orders only: enclose credit card billing information or money order in US fund in $15 USD to ship international exchange items.
2. Select a shipping method that will guarantee delivery, and send your item to Returns Department, 431 US Highway 70A East, Hillsborough, NC 27278. If a return label arrived in the bottom left of your packing slip, you may use it to for an additional fee.
3. Allow approximately 1-3 weeks after your return arrives back at our location to receive your replacement item or refund (less shipping costs).
Please indicate the reason for your return by making a selection from the list below.
1. Wrong size
2. Wrong color
5. Shipping error, please include a note
6. Other, please include a note
Please indicate how you would like us to process your return by making a selection from the list below.
1. Exchange, please complete the exchange section
2. Refund, shipping charges are non-refundable
3. Other, please include a note
Credit Card#__ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __
I authorize payment as described above to process my return.
Return Shipping Address
431 US Highway 70A East
Hillsborough, NC 27278