Checking to see if your merchandise qualifies for a return is as easy as answering 1-2-3 simple questions.
1. CONDITION: Are all parts of merchandise still in original, brand-new condition, showing no sign of customization, wear, or use of any kind? If returning a video, CD, DVD, calendar, or game, is it still unopened and sealed inside its plastic wrap? If returning apparel, it is still plain, not customized with a name, number, or badge of any kind? ___ YES ___ NO
2. COMPLETENESS: Have you enclosed all the original tags, badges, plastic wrap, box, wrench, etc. that arrived with your merchandise? If the item arrived as a set, have you enclosed all parts of the set, tops, bottoms, inserts, etc? ___ YES ___ NO
3. RECENCY: Was the merchandise delivered less than 30 days ago? ___ YES ___ NO
If you have answered NO to any of the questions above, please do NOT attempt to return your merchandise, as we will not be able to process your return and cannot ship the items back to you.
If you have answered YES to ALL of the questions above, please follow the steps below to return your merchandise. Please contact us for assistance in returning large or heavy field equipment, or if you require special assistance in returning incorrectly shipped or defective merchandise.
If you believe you have received the wrong item or a defective, we will extend your returns period to 60 days while we work with you to get you a replacement. We do not necessarily expect a defective item to be in original condition. We expect it to show signs of normal usage consistent with its purpose. If we mistakenly sent the wrong item, you must send it back in new condition for us to be able to send the correct item. Customized items are non-refundable but are still subject to the same quality guarantees as the rest of our merchandise.
Sending your items back is as easy as taking 1-2-3 simple steps.
1. INFORMATION: Complete the returns section on the back of your invoice. You can print another invoice from your confirmation email if the original invoice is not available.
2. SHIPPING: Select a shipping method that will guarantee delivery, and send your item to RETURNS Center, 1014 Corporate Park Drive, Mebane, NC 27302. If a return label arrived in the bottom left of your packing slip, you may use it to for an additional fee return your item.
3. PROCESSING: Allow approximately 1-3 weeks after your return arrives back at our location to receive your replacement item or refund (less shipping costs). We do not usually charge to ship domestic exchange items back to you via standard ground shipping.
If you no longer have your invoice or if the back of your invoice is blank, you can print a copy of our online return form. Please be sure to include all relevant order and contact information including a daytime phone number. Please feel free to contact our Customer Service Center by phone or email for a copy of your invoice, your order number, or other information.
Just contact us by phone to place a new order, and we will provide you with free standard shipping to get the new item back to you. If you need expedited shipping, you pay only the upgrade fee. Then you can send your original item back for a refund anytime within 30 days of when you received it. When your original item is received in our Returns Department, we will issue a refund of your purchase price less the $5.95 return label shipping cost. This option gets the replacement item to you the fastest.
Please visit these related pages for more information: returns, shipping, domestic, international.
No business is complete without one. Just take a look at our terms and conditions for all the fine print you can handle.
If you're not completely satisfied with your new shoes for any reason, send them back within 30 days of the ship date for an exchange or a full refund of the purchase price at no added cost to you. This policy excludes any Mystery, customized or signed/memorabilia Footwear purchases. Original packaging preferred. Returns are usually processed within 1-3 business days after they arrive at our location. Your package may have contained a pre-paid Return Service (RS) label; we will also have emailed one to you. Please completely fill out the returns form and include with the item you are returning. Please make sure that you use plain packaging and that there are no other labels but the one we are providing for you on the package. You may put your return package in your mail box or take it to your local post office. Remember to keep your receipt and tracking number in the event it is delayed or lost in transit. We cannot be responsible for packages lost or damaged in transit to our company. All refunds will be for merchandise only; we cannot refund shipping costs unless the item was sent in error. Please note that once we receive your return, it usually takes 3-5 business days before you are able to view the credit on your credit/debit card or bank account and keep in mind that your credit card company/bank may take as long as 30 days to update this information. If you do not notice that your credit has been issued after 30 days, please contact us immediately.
Please send your returns to:
1014 Corporate Park Drive
Mebane, NC 27302
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