Need to return an item?
Returns are as Easy as 1-2-3!
With just two exceptions, nearly everything we offer can be refunded or
exchanged within 30 days of delivery. Exception: ALL sales are FINAL for gift
certificates and items customized with a name, number, icon, or badge.
Games, videos, CDs, and DVDs can be returned if they are unopened and remain
sealed in their protective plastic wrap. Your return must be in original
condition, complete, and timely (delivered less than 30 days ago) for us to
process it. Shipping costs are non-refundable. Please do not attempt to return
your merchandise that does not qualify for a return, as we will not be able to
process your return and cannot ship the items back to you.
Please contact us for
instructions on returning large or heavy field equipment, or if you require
special assistance in returning incorrectly shipped or defective
merchandise.
Almost all items that have been worn outside (especially
shoes) will show signs of wear and will no longer be in original condition, thus
it is important to try everything on indoors or we cannot process your return.
If we sent you the wrong item in error, we will bear the shipping cost of
returning it and getting a replacement item sent to you. Return shipping back to
you is absolutely FREE if your shipping address is in the U.S.
Please be
aware that your item must arrive back at our location for us to process your
return. We strongly recommend that you select a traceable, insured return
shipping method. Remember to keep your receipt and tracking number!
Checking to see if your merchandise qualifies for a return is as easy as
answering 1-2-3 simple questions.
1. CONDITION: Are all parts of
merchandise still in original, brand-new condition, showing no sign of
customization, wear, or use of any kind? If returning a video, CD, DVD,
calendar, or game, is it still unopened and sealed inside its plastic wrap? If
returning apparel, it is still plain, not customized with a name, number,
or badge of any kind? ___ YES ___ NO
2. COMPLETENESS: Have you
enclosed all the original tags, badges, plastic wrap, box, wrench, etc. that
arrived with your merchandise? If the item arrived as a set, have you enclosed
all parts of the set, tops, bottoms, inserts, etc? ___ YES ___ NO
3.
RECENCY: Was the merchandise delivered less than 30 days ago? ___ YES ___
NO
If you have answered NO to any of the questions above, please do NOT
attempt to return your merchandise, as we will not be able to process your
return and cannot ship the items back to you.
If you have answered YES to
ALL of the questions above, please follow the steps below to return your
merchandise. Please contact
us for assistance in returning large or heavy field equipment, or
if you require special assistance in returning incorrectly shipped or defective
merchandise.
If you believe you have received the wrong item or a defective, we will extend
your returns period to 60 days while we work with you to get you a replacement.
We do not necessarily expect a defective item to be in original condition. We
expect it to show signs of normal usage consistent with its purpose. If we
mistakenly sent the wrong item, you must send it back in new condition for us to
be able to send the correct item. Customized items are non-refundable but are
still subject to the same quality guarantees are the rest of our merchandise.
Sending your items back is as easy as taking 1-2-3 simple steps.
1.
INFORMATION: Complete the returns section on the back of your invoice. You
can print another invoice from your confirmation email if the original invoice
is not available. Enclose payment if the amount of your exchange will exceed the
amount of your replacement. International Orders Only ¡V Enclose credit card
billing information or money order in US fund for $15 USD to ship international
exchange items.
2. SHIPPING: Select a shipping method that will
guarantee delivery, and send your item to RETURNS Center, 1014 Corporate Park
Drive, Mebane, NC 27302. If a return label arrived in the bottom left of your
packing slip, you may use it to for an additional fee return your
item.
3. PROCESSING: Allow approximately 1-3 weeks after your
return arrives back at our location to receive your replacement item or refund
(less shipping costs). We do not usually charge to ship domestic exchange items
back to you via standard ground shipping.
For most items, our returns are as easy as 1-2-3. All you need to do is answer 3 easy
questions to qualify your return and then follow 3 easy steps to get your return
back to us. Please contact
us for assistance in returning large or heavy field equipment, or
if you require special assistance in returning incorrectly shipped or defective
merchandise.
Please remember to completely fill out the returns section of the invoice you
received with your package and ship your return package either UPS or insured US
Mail (remember to keep you receipt and tracking number) to the address
below:
RETURNS Center
1014 Corporate Park Drive
Mebane, NC
27302
**If the front of your invoice contains a pre-paid return
shipping label, please remember the cost of using this return service will be
deducted from your merchandise refund or credit card account for each label
used. The cost of using each label is printed beneath the label on the front of
your invoice. If you prefer to use a different carrier to return merchandise,
please use the standard return label located above the pre-paid one when
shipping packages to our company.
We strongly recommend that you select a traceable, insured return shipping
method. Remember to keep your receipt and tracking number!
If the front
of your invoice contains a pre-paid return shipping label, please remember the
cost of using this return service will be deducted from your merchandise refund
or credit card account for each label used. The cost of using each label is
printed beneath the label on the front of your invoice. If you prefer to use a
different carrier to return merchandise, please use the standard return label
located above the pre-paid one when shipping packages to our company.
We
cannot accept COD's or packages marked "Bill Recipient" and please keep the
receipt or tracking number of your returned package in the event it is delayed
or lost in transit. Shipping costs are non-refundable unless the item was sent
in error.
If you no longer have your invoice or if the back of your invoice is blank, you
can print a copy of our online
return form. Please be sure to include all relevant order and
contact information including a daytime phone number.
Please contact us, so
we can fix the error and get the correct item shipped out to you. We ship all
exchange orders back to you with FREE Ground Shipping in appreciation of your
business and patience with us.
Please contact us, so
we can fix the error and get the correct item shipped out to you. We ship all
exchange orders back to you with FREE Ground Shipping in appreciation of your
business and patience with us. Every item that we sell meets our highest
standards for quality and performance. Many of the items we sell require special
care because of the materials they are made of (leather, latex foam, ortho
glass, performance fabrics, etc). It's our experience that through proper care
and normal use almost all defects for apparel and footwear will be evident in
the first 60 days after the purchase. For this reason you may return any
defective item for 60 days after the date of purchase for an exchange or full
refund upon inspection. You may also notice that certain merchandise, usually
non-apparel items, have extended warranties that will of course be honored
during the life of their guarantee.
Every defective claim is subject to
inspection by an returns specialist. We also recognize that in extreme
circumstances, an item you have owned for more than 60 days, even one that does
not show excessive wear or maintenance neglect, may truly be defective. Our goal
is to honestly evaluate every return and make a reasonable decision on every
claim. We have designed our Returns process to support a reasonable cost of
doing business and avoid needless waste.
Just contact us by
phone to place a new order, and we will apply a ground shipping credit to your
replacement order. Return shipping back to you is absolutely FREE if your
shipping address is in the U.S. If you need expedited shipping, you pay only the
upgrade fee. Then you can send your original item back for a refund anytime
within 30 days of when you received it. When the original item arrives, we will
issue a refund of your purchase price less shipping costs. This option gets the
replacement item to you the fastest.
We do our best to mark the reshipment of you order as an exchange. We can not
guarantee that there will not be additional charges when your package clears
customs. Ultimately, the recipient is responsible for all customs fees including
duties, taxes, brokerage fees, and any other fees assessed at the border before
delivery. The assessment of customs fees is determined by your local government
and is completely outside of our control.
Please visit these related pages for more information:
shipping, sizing,
domestic, international.
No business is complete without one. Just take a look at our
terms and conditions for all the fine print you can handle.
Copyright © 2006-2007 [365 Incorporated]. All rights reserved.
Effective: February 1, 2007
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